Return and Refund Policy
Last Updated: 03/04/202

At LimoneWash.com, we strive to provide high-quality toiletries, makeup, and chemical products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • Returns must be initiated within [X] days of receiving the product.
  • Proof of purchase (receipt or order confirmation) is required.
  • Certain items, such as personal care products and chemicals, may be non-returnable due to hygiene and safety reasons.

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Opened or used toiletries and makeup products.
  • Chemicals or hazardous materials.
  • Clearance or sale items (unless defective or damaged upon arrival).

3. Return Process

To initiate a return, follow these steps:

  1. Contact our customer support at [Your Contact Email] with your order details.
  2. Once your return request is approved, you will receive instructions on how to send back the item.
  3. Ship the product to the address provided. Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to your original payment method within [X] business days.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us immediately at [Your Contact Email] with photos of the product and packaging.
  • We will offer a replacement or full refund, including return shipping costs, if applicable.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at [Your Contact Email].

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account.
  • Contact your credit card company (processing time may vary).
  • If the issue persists, reach out to us at [Your Contact Email].

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

LimoneWash
N0 7, CCC JERUSALEM STREET, AKUTE, OGUN STATE, NIGERIA
info@limonewash.com
07035851231